Help & support
Still stuck? Email us
Write to support@lanternfishstudios.com and include your Player ID. The easiest way is the CONTACT SUPPORT button in Settings → Account & Help, which starts an email with your Player ID already filled in.
Purchases
I bought something but didn't get it
Check your connection, then tap RESTORE PURCHASES in Settings → Account & Help.
Still missing? Email us with your Player ID and the order number from your Google Play receipt (it starts with "GPA.").
What does Restore Purchases bring back?
Things that last: the Captain's Pass days you have left and any one-time items. Gem and coin packs are used up when you buy them, so they aren't restored on their own. If you move to a new phone, link cloud save first (below) so your gems come with your progress.
How does the Captain's Pass work?
The Captain's Pass lasts 30 days and does not renew automatically, so you are never charged again unless you buy it again. Buying it while it's active adds another 30 days.
While it's active, rewarded ads pay out without playing the ad, and a daily reward waits in the pass sheet. Open it and tap CLAIM each day: a day you don't claim isn't saved up.
How do I get a refund?
Purchases are made through Google Play, so refunds are handled by Google. See Google Play's refund help. If something went wrong in the game itself, email us and we'll try to help.
Progress and saves
How do I keep my progress on a new phone?
Your progress is stored on your phone. To back it up, go to Settings → Account & Help → Cloud save and tap LINK to connect a Google account. From then on the game saves to the cloud by itself.
On the new phone, install the game, open the same settings and tap RESTORE with the same Google account.
Without a linked account we can't move your progress, because it never left your old phone.
The game asked "which save?"
Your phone and your cloud save both changed since they last matched, for example after playing on two phones. The card shows both saves; pick the one you want to keep. Anything you paid for and your Captain's Pass days are kept either way.
Can I play offline?
Yes, diving and the aquarium work offline. Ads, purchases, friends and cloud save need a connection.
Tanks and ads
What are the air tanks?
Each normal dive uses one tank. You have six, and one fills back up every 20 minutes. A rewarded ad or a few gems fill them faster.
Out of tanks? You can still dive. The crew is tired, so that dive pays fewer coins and no gems, but every new fish and jewel you find still counts.
I watched an ad and got no reward
The reward is given when the ad plays to the end. Sometimes no ad is available, especially on a weak connection; try again a little later. There's also a daily limit on ad refills. If an ad finished and you still got nothing, email us with your Player ID and roughly when it happened.
Friends
How do I add a friend?
Open the Club, then the FRIENDS tab. Share your friend code (it looks like ABYSS-XXXXXX) or tap INVITE to send a link. Your friend taps ADD FRIEND and types your code.
Friends can see your passport: your username, stats, Fish Log and aquarium. There's no chat, only preset reactions.
How do I stop requests, block or report someone?
Turn off Friend requests in Settings → Account & Help and nobody can add you. To block or report a player, open their passport and use the ••• menu. Blocked players are hidden from your lists and can't send you requests.
Why can't I see Friends or cloud save?
Players under 13 don't get online features. They can still play everything else.
Your data
How do I delete my data?
Online profile: Settings → Account & Help → online profile → DELETE removes your passport and friends from our server.
Progress on this phone: RESET PROGRESS in the same place, or uninstall the game.
You can also ask us by email, even without the game installed. The privacy policy explains how deletion requests work.
How do I change ad privacy choices?
Tap PRIVACY OPTIONS in Settings → Account & Help. The privacy policy explains what our ad partner uses.